Warranty

PEAKFUL 2 Year Warranty and Lifetime Warranty

At PEAKFUL, we stand behind the quality of our jewelry. Every piece is backed by our warranty guarantee—if something goes wrong, we'll make it right.

How to Submit a Warranty Claim

If you're experiencing an issue with your PEAKFUL jewelry, follow these steps:

  1. Contact our team with your original order number and the email address associated with your purchase.

  2. Describe the issue and include at least one clear photo showing the concern. The more detail you provide, the faster we can assist you.

Our team will carefully review your claim based on the information provided. Once approved, you'll receive an email confirmation with more details.

To ensure we can process your claim efficiently, please carefully note the following conditions that are not covered under our warranty:

  • Tarnishing, discoloration, or color changes (including green tones) are natural occurrences with certain metals and are not covered under this warranty

  • Lost or stolen items are not covered under this warranty

  • Damage resulting from accidents, misuse, or improper care is not covered

  • Normal wear and tear is not covered as that is common with jewelry.

  • Modifications or repairs performed by third parties void this warranty

If your warranty doesn't void any of our warranty guidelines—you'll be eligible to have your order refunded with store credit or fully refunded to the original payment method used in the purchase and keep the product under our warranty guarantee.

We reserve the right to determine warranty eligibility based on the information and photos provided. Our team may request additional documentation or photos if needed to process your claim.

We're committed to ensuring your PEAKFUL pieces maintain their beauty and integrity.

Important Notes

  • Please include your original order number when submitting a claim

  • Photos help us process your claim more efficiently

  • The warranty applies to the original purchaser only and is non-transferable

  • Our team reviews each claim individually to ensure the best resolution

  • Claims can only be submitted after you've received and inspected your jewelry

  • Please allow 30 days from delivery before submitting a claim to ensure the issue persists with normal wear and proof of purchase is required for all warranty claims

For any questions about our warranty or to submit a claim, please contact our customer service at shop@peakful.co or through our contact us page.